NYSEG Solutions Website Privacy Policy

NYSEG Solutions is committed to protecting the privacy of the information provided by each site visitor, consistent with state and federal laws. NYSEG Solutions will take prudent and reasonable measures to safeguard the privacy of all such information.

To that end, we have adopted the following Privacy Policy for our website to let you know what personal information is collected from you when you visit nysegsolutions.com (the "Site") and how it is used. Your use of the Site constitutes your acceptance of the Privacy Policy.

We reserve the right to change this Privacy Policy from time to time. We will post the changes on this page so you are always informed about what information we collect, how we use it, and under what circumstances we disclose it. Your continued use of the Site after a change has been posted will constitute your agreement to such change in the Privacy Policy.

1) Email: Information contained in email sent by site visitors may be used by NYSEG Solutions staff to answer questions or to improve the level of service NYSEG Solutions provides. We will not share your e-mail address with third parties. We may, however, use your e-mail address to notify you of special offers or promotions that we feel may interest you. From time to time, we may send you emails requesting you to participate in surveys to help us determine what you like and don't like about the Site. You can choose to not participate in any of these surveys. Should you choose to participate, any information you give us may be used for our internal marketing purposes. If you do not wish to receive these e-mails from us, just let us know by e-mailing us at custserv@nysegsolutions.com. And please be advised that email may not be secure against interception by unauthorized individuals. Therefore, if you wish to communicate sensitive or personal information, you may want to send it by postal mail.

2) Online Enrollments: All personal information submitted by completing one of NYSEG Solutions online applications is done so in a secure environment. This information is encrypted while being transmitted and not seen by anyone other than authorized NYSEG Solutions personnel. Any personal information you provide, such as name, e-mail address, location and personal preferences, will not be sold or otherwise shared with third parties, or used for any purpose other than to complete your order for the products and services we offer.

3) Information Accuracy and Privacy: To ensure that customers can rely upon the quality of products and services we make available, NYSEG Solutions stands behind the following:

NYSEG Solutions will collect only the personal information that is necessary to conduct its business. NYSEG Solutions will collect only that personal information necessary to provide competitive products and services and no more.
NYSEG Solutions will protect the personal information of its customers. NYSEG Solutions will maintain strong security controls to ensure that customer information in our files and computers is protected. Where appropriate, we will use security -coding techniques to protect against unauthorized access to or use of personal records, and promote the integrity of communications and transactions.
NYSEG Solutions customers will always have access to their information to ensure it's accuracy.

NYSEG Solutions customers will always have the opportunity to review their information and make necessary changes to ensure that our records are complete and accurate.

NYSEG Solutions will only share information when necessary to administer products and services we provide or when required to do so by the government or a court of law.
NYSEG Solutions will partner only with businesses that follow strict confidentiality requirements and offer products designed to enhance the economic well being of its customers.
NYSEG Solutions will not sell customer information to telemarketing firms.
NYSEG Solutions may collect information to help us improve the Site. For instance, we may collect IP address information (the group of four numbers separated by periods, such as 123.45.64.89, that identifies a particular host computer). When collected, it is used to analyze traffic on the Site and to identify individual users who use our services for malicious, abusive, or inappropriate purposes. In those cases, the IP number is used to identify the host computer and internet service provider so that we may prevent recurrences of abuse. We may divulge this information to ISPs, aggrieved parties and law enforcement officials on request.

4) Children's Privacy: The online products and services offered through NYSEG Solutions web are not designed for or directed toward minors under the age of 18. NYSEG Solutions does not knowingly solicit or collect data from minors and does not knowingly market to minors online. If any parent or guardian believes their minor child has provided personal identifiable information, they must contact NYSEG Solutions so that steps can be taken to review and delete such information.

5) Hyperlinks: To the extent hyperlinks are utilized to access third party sites, users should be aware that these third party web sites are not controlled by NYSEG Solutions and therefore, are not subject to this Privacy Policy. Users should check the privacy policies of these individual sites to see how their personal information will be utilized by the proprietors of those third party web sites.

6) Definitions:
Main Host: the computer that contains the system's processing software, the internal e-mail server, and the customer database.

Mail Host: the computer that contains NYSEG Solutions system LAN network and external e-mail server.

Firewall: the software or hardware that provides security by isolating NYSEG Solutions computer from the world wide web (www). The firewall also discourages outsiders (hackers) from connecting to NYSEG Solutions internal computer network.

Encryption: to encode a file to prevent anyone except the intended recipient from accessing the contents. The data is encoded using a "private key" resident on a web server. Before transmission, a "public key" is sent to the receiver that allows the data to be decoded once it reaches the receiver's computer. Encryption comes in various grades, the strongest available being 128-bit strong.

Secure Socket Layering (SSL): a secure, private, end-to-end connection between two computer systems over the www.